FAQ

Categories

Order

Is there a minimum order purchase value for this site?

There is no minimum order required for this site. If your order is above $60, you will enjoy free delivery for any of your order.

How do I know if I have submitted my order successfully and when will it be confirmed?

Once you submit your order successfully, you will receive a thank you message. Concurrently, we will send a confirmation email with a summary of your order to your registered email address. Please inform us via email to seller-ewg-sg-dtc@sellinall.com (Mondays – Fridays, 9am to 5pm, except public holidays) if you did not receive the order confirmation email.

If we are unable to fulfill your order due to unforeseen circumstances, we will notify you via email or phone within 2 working days.

Can I cancel my order even though the delivery is in progress?

Yes, you may cancel your order anytime as long as the order is "Confirmed" and "In-Fulfilment". Once the order status has been changed to "Shipment" or "Delivered", cancellation of order is not allowed.

Can I cancel my order after I have received my order?

Unfortunately at this point, we cannot accept cancellation after you have received your item, due to hygiene reason

For defective devices, please contact Omron service center at 31386870 for one to one exchange within 7 days from date of receipt of your items.