FAQ
Categories
- Order
- Delivery
- Return / Refund and Exchange
- Omron connect App
- Customer Support - Others
- Exclusive Perks Terms & Conditions
Order
Is there a minimum order purchase value for this site?
There is no minimum order required for this site. If your order is above $60, you will enjoy free delivery for any of your order.
How do I know if I have submitted my order successfully and when will it be confirmed?
Once you submit your order successfully, you will receive a thank you message. Concurrently, we will send a confirmation email with a summary of your order to your registered email address. Please Message us if you did not receive the order confirmation email. (Mondays – Fridays, 9am to 5pm, except public holidays) if you did not receive the order confirmation email.
If we are unable to fulfill your order due to unforeseen circumstances, we will notify you via email or phone within 2 working days.
Can I cancel my order even though the delivery is in progress?
Yes, you may cancel your order anytime as long as the order is "Confirmed" and "In-Fulfilment". Once the order status has been changed to "Shipment" or "Delivered", cancellation of order is not allowed.
Can I cancel my order after I have received my order?
Unfortunately at this point, we cannot accept cancellation after you have received your item, due to hygiene reason
For defective devices, please contact Omron service center at 31386870 for one to one exchange within 7 days from date of receipt of your items.
Delivery
Where can you deliver the products to?
We provide delivery within Singapore excluding outlying islands, demilitarized zones, hospitals.
Is there any delivery fee?
Normal Delivery
- Free delivery for orders $60 and above.
- Additional delivery surcharge will be levied for orders below $60:
-
- $3.99 surcharge for order below $60
- It will take 3 - 4 working days for processing and delivery of order.
When can I receive my purchased items?
You will receive your purchased items within 3 -4 working days from the receipt of the order confirmation email. Like during peak year end festivity, this can be extended to 5 working days.
Do I have to receive the products personally?
There must be someone around to receive the parcel when delivery man arrives.
Can I request for express delivery?
We do not provide express delivery at the moment.
How do I change my delivery schedule?
Our logistics provider will notify you of an incoming delivery. If you are unable to receive it, you could reach out to them directly through the message received.
Return / Refund and Exchange
What if the products delivered are different from my order?
You can Message us or call us at +65 31386783 (Monday- Friday, 11am – 7pm, except public holidays) within 7 days from date of receipt to arrange for a return.
Products must be unopened and the packaging must be in good condition.
What if my products are damaged?
You can Message us or call us at +65 31386783 (Monday- Friday, 11am – 7pm, except public holidays) within 7 days from date of receipt to arrange for a return.
*Please send us the serial number and a photo of the damaged product for verification prior to arranging for an exchange.
What should I do if I need to return my order?
At this point we are unable to accept any returns due to hygiene purposes as this product is class under medical devices.
For defective devices, please contact Omron service center at 31386870 for one to one exchange within 7 days from date of receipt of your items.
What is the exchange procedure for defective products?
At this point we are unable to accept any exchange due to hygiene purposes as this product is class under medical devices
For defective devices, please contact Omron service center at 31386870 for one to one exchange within days 7 from date of receipt of your items.
Can I request for refund of my item?
Items that are delivered cannot be returned and refunded due to hygiene reasons. For defective devices, please contact Omron service center at 3138 6870 within 7 days from date of receipt of your items.
I suspect that my device is inaccurate, can I arrange for an exchange?
Please contact Omron Service Centre at 3138 6870 or email to bring your unit down to the Service Centre for an accuracy check. No special request/exchange would be entertained prior to the check.
The product that I’ve purchased is not suitable for me, can I return my order?
Sorry that we are unable to accept any returns or exchange due to hygiene reasons.
I am unable to use the Omron connect app with my device. Can I return my item?
All items that are delivered and opened cannot be returned, exchanged or refunded due to hygiene reasons. Please see the list of supported smart devices prior to purchase and make sure that the Omron connect app on your device is the local version from the Singapore’s Google Playstore or Apple App store.
*For defective devices (which is not relating to accuracy), please contact Omron Service Centre at 31386870 or email to arrange for one to one exchange within 7 days from date of receipt of your items.
Omron Connect
I am not able to pair my Omron Blood Pressure Monitor HEM-7280T/ HEM-7600T Smart Elite with the Omron connect app.
1. Ensure that the Omron connect app is downloaded under the local country app store setting.
2. Check that your device and operating system is compatible with the app. You can check this information at https://www.omronconnect.com/general/
3. Please contact our Customer Service at 6264 5740 if you need further assistance.
What happens if I take a reading before pairing it to my mobile device?
If you take a reading before pairing the monitor with your mobile device, all readings taken previously will be lost.
How do I use this Bluetooth-connected blood pressure monitor HEM-7280T/ Smart Elite+ HEM-7600T with multiple users?
Both Smart Elite+ HEM-7600T and HEM-7280T can be used by multiple users. The same blood pressure monitor can be synced with multiple mobile devices.
For both models, after a reading is taken, be sure to sync the reading with the desired mobile device. Once that is done, the same reading cannot be transferred to another mobile device. Hence you can repeat the same process with a different user and different mobile device.
HEM-7280T has 2-user function. When toggled to the User 1, it will automatically transfer the readings taken under User 1 to the device whose Omron connect is set to User Profile 1. Hence is it important to ensure that the readings are taken with the right user profile. You can pair up to 4 mobile devices with HEM-7280T. When paired with 5 or more smartphones, any information previously stored in your device will be overwritten.
Please email if you have any other questions.
Customer Support
Where do I send my Omron unit for repair?
Please visit Omron Service Centre for servicing and repair. An Appointment is required if you visit our Service Centre. Find us at https://www.omronhealthcare-ap.com/sg/customer-care
For Appointment Booking https://omron.appointeze.com/onlineHow much is the charge for repair of Omron products?
There will be no charge if within the warranty period. A fee(excluding charges for replacement parts) will apply if the product is no longer covered by the warranty.
Is it chargeable if I send my Omron Blood Pressure Monitor unit for calibration/accuracy check?
Omron Automatic Blood Pressure Monitors do not require calibration. It is generally recommended to have the device inspected every 2 years to ensure correct functioning and accuracy. There will be no charge if within the warranty period. A fee will apply if the product is no longer covered by the warranty.
How do I register my warranty?
Please register your warranty online at https://www.omronhealthcare-ap.com/sg/warranty/
I have problem registering my warranty.
Please email if you encounter any problem.
I bought an Omron device from overseas. Is this covered under Singapore warranty?
Omron devices are covered by local warranty only. We will not be able to support warranty for products purchased overseas or unauthorised local online resellers.
How do I identify the serial numbers on Omron’s products?
Omron’s product serial numbers are located in two places: On the original packaging and the rating label at the bottom side of the product.
SN: / Serial No. is usually printed in front of the serial number. The serial number will start with numbers and end with 1 or 2 letters e.g. 20190807214VG
Please refer to the images below for the examples.
Weight Management
How is Body Fat Percentage classified?
It is the proportion of the weight of body fat to the body weight.
The obesity classification value advocated by Lohman (in 1986) & Nagamine (in 1972) is used as reference.
Body Fat Percentage | Classification | |
Male | Female | |
5.0 to 9.9% | 5.0 to 19.9% | -(Low) |
10.0 to 19.9% | 20.0 to 29.9% | 0(Normal) |
20.0 to 24.9% | 30.0 to 34.9% | +(High) |
25.0% to | 35.0% to | ++(Very High) |
How is Body Composition calculated?
Omron Body Composition Monitor estimates the body fat percentage by the Bioelectrical Impedance (BI) method.
Muscles or blood vessels are body tissues having a high water content that conduct electricity easily. Body fat is tissue that has low electric conductivity.
Omron Body Composition Monitor sends an extremely weak electrical current of 50 kHz and less than 500 μA through your body to determine the amount of fat tissue. This low electrical current is not felt while operating the Monitor.
The BI Method safely combines the electric resistance with the distance of the electricity conducted.
In order for the Monitor to determine body composition, it uses the electrical impedence, along with your height, weight, age and gender information to generate results based on Omron's proprietary data of body composition.
How is Visceral Fat classified?
Visceral fat is body fat that is stored within the abdominal cavity and is therefore stored around a number of important internal organs such as the liver, pancreas and intestines.
Visceral fat is sometimes referred to as 'active fat' because research has shown that this type of fat plays a distinctive and potentially dangerous role affecting how our hormones function and is associated with increased risks of a number of health problems such as diabetes.
At times, the body fat percentage can be low while the visceral fat level is high.
Visceral fat level | Level Classification |
1 to 9 | 0(Normal) |
10 to 14 | +(High) |
15 to 30 | ++(Very High) |
How is Skeletal Muscle Percentage classified?
Based on the proprietary data from Omron
Skeletal Muscle Percentage | Classification | |
Male | Female | |
5.0 to 32.8% | 5.0 to 25.8% | -(Low) |
32.9 to 35.97 | 25.9 to 37.9% | 0(Normal) |
35.8 to 37.3% | 28.0 to 29.0% | +(High) |
37.4 to 60.0% | 29.1 to 60.0% | ++(Very High) |
Why is it important to know your Resting Metabolism (RM)?
60-70% of daily energy use is for basal metabolism, 20-30% is for daily activity and 10% for diet-induced thermogenisis.
Know your RM to avoid over-eating and to increase muscle mass.
What does Body Age indicates?
Body Age indication is based on one's RM and is used as a guide to one's metabolic age.
To know ones's Body Age is useful to improve one's wellbeing.
What is the ideal Body Mass Index (BMI)?
In accordance with the international index to judge obesity, an ideal body weight is at BMI "22".
Underweight | = <18.5 |
Normal Weight | = 18.5-24.9 |
Overweight | 25-29.9 |
Obesity | BMI of 30 or greater |
Is there a recommended time to monitor body composition?
The recommended time to monitor body composition is in the morning before you exercise, eat, drink or take a shower. Measuring it at the same time everyday will give you an opportunity to develop a comparable trend and track your progress.
Exclusive Perks Terms & Conditions
Terms and conditions of Exclusive Perks
- Customers have to register warranty online https://www.omronhealthcare-ap.com/sg/warranty and present proof of purchase from the Brand Shop when requesting for lifetime accuracy check beyond the standard warranty coverage at Omron Customer Service Centre.
- Only applicable for these Omron products: Blood Pressure Monitor (for home use models only, exclude Professional models such as HBP-1320, HBP-1120, HBP-9030), Forehead Thermometer, Ear thermometer and Body Composition Monitor.
- Strictly for accuracy check only and does not cover cost of servicing, replacement and parts. Should the device be out of specifications, customers will have to separately pay for repair and parts if repair is available as an option.
- Customers will bring the unit to Omron Service Centre for accuracy check and collect the unit once check is completed.
- Maximum of 1 accuracy check per unit per one calendar year.
- For standard warranty terms & conditions, please refer to https://www.omronhealthcare-ap.com/sg/warranty
- Omron reserves the right to amend the terms without prior notice.
- This applies for applicable products purchased on or after 1st Jan 2021.
- Each customer/ account may be allowed to purchase limited quantity as specified during sales.
- Each customer/account may be allowed to purchase limited quantity as specified during promotions.
- Each customer/account may be allowed to purchase limited quantity as specified.
- Discount applicable for arm cuffs, TENS replacement pads & Nebulizer accessories of selected Home healthcare models.
- Omron reserves the right to amend the terms without prior notice.
- 1. Lifetime accuracy check