FAQ

1. Ensure that the Omron connect app is downloaded under the local country app store setting.
2. Check that your device and operating system  is compatible with the app. You can check this information at https://www.omronconnect.com/general/
3. Please contact our Customer Service at 6264 5740 if you need further assistance.

If you take a reading before pairing the monitor with your mobile device, all readings taken previously will be lost.

Both Smart Elite+ HEM-7600T and HEM-7280T can be used by multiple users. The same blood pressure monitor can be synced with multiple mobile devices.
For both models, after a reading is taken, be sure to sync the reading with the desired mobile device. Once that is done, the same reading cannot be  transferred to another mobile device. Hence you can repeat the same process with a different user and different mobile device.

HEM-7280T has 2-user function. When toggled to the User 1, it will automatically transfer the readings taken under User 1 to the device whose Omron connect is set to User Profile 1. Hence is it important to ensure that the readings are taken with the right user profile. You can pair up to 4 mobile devices with HEM-7280T. When paired with 5 or more smartphones, any information previously stored in your device will be overwritten. 

Please email if you have any other questions.

Please visit Omron Service Centre for servicing and repair. An Appointment is required if you visit our Service Centre. Find us at https://www.omronhealthcare-ap.com/sg/customer-care

There will be no charge if within the warranty period. A fee(excluding charges for replacement parts) will apply if the product is no longer covered by the warranty.

Omron Automatic Blood Pressure Monitors do not require calibration. It is generally recommended to have the device inspected every 2 years to ensure correct functioning and accuracy. There will be no charge if within the warranty period. A fee will apply if the product is no longer covered by the warranty.

Please register your warranty online at https://www.omronhealthcare-ap.com/sg/warranty/

Please email if you encounter any problem.

Omron devices are covered by local warranty only. We will not be able to support warranty for products purchased overseas or unauthorised local online resellers.

Omron’s product serial numbers are located in two places: On the original packaging and the rating label at the bottom side of the product.

SN: / Serial No. is usually printed in front of the serial number. The serial number will start with numbers and end with 1 or 2 letters e.g. 20190807214VG

Please refer to the images below for the examples.

It is the proportion of the weight of body fat to the body weight.

The obesity classification value advocated by Lohman (in 1986) & Nagamine (in 1972) is used as reference.

Omron Body Composition Monitor estimates the body fat percentage by the Bioelectrical Impedance (BI) method. 

Muscles or blood vessels are body tissues having a high water content that conduct electricity easily. Body fat is tissue that has low electric conductivity. 

Omron Body Composition Monitor sends an extremely weak electrical current of 50 kHz and less than 500 μA through your body to determine the amount of fat tissue. This low electrical current is not felt while operating the Monitor. 

The BI Method safely combines the electric resistance with the distance of the electricity conducted. 

In order for the Monitor to determine body composition, it uses the electrical impedence, along with your height, weight, age and gender information to generate results based on Omron's proprietary data of body composition.

Visceral fat is body fat that is stored within the abdominal cavity and is therefore stored around a number of important internal organs such as the liver, pancreas and intestines.

Visceral fat is sometimes referred to as 'active fat' because research has shown that this type of fat plays a distinctive and potentially dangerous role affecting how our hormones function and is associated with increased risks of a number of health problems such as diabetes.

At times, the body fat percentage can be low while the visceral fat level is high.

Based on the proprietary data from Omron

60-70% of daily energy use is for basal metabolism, 20-30% is for daily activity and 10% for diet-induced thermogenisis.

Know your RM to avoid over-eating and to increase muscle mass.

Body Age indication is based on one's RM and is used as a guide to one's metabolic age.

To know ones's Body Age is useful to improve one's wellbeing.

In accordance with the international index to judge obesity, an ideal body weight is at BMI "22".

The recommended time to monitor body composition is in the morning before you exercise, eat, drink or take a shower. Measuring it at the same time everyday will give you an opportunity to develop a comparable trend and track your progress.

1. Lifetime accuracy check
• Customers have to register warranty online https://www.omronhealthcare-ap.com/sg/warranty and present proof of purchase from the Brand Shop when requesting for lifetime accuracy check beyond the standard warranty coverage at Omron Customer Service Centre.
• Only applicable for these Omron products: Blood Pressure Monitor (for home use models only, exclude Professional models such as HBP-1320, HBP-1120, HBP-9030), Forehead Thermometer, Ear thermometer and Body Composition Monitor.
• Strictly for accuracy check only and does not cover cost of servicing, replacement and parts. Should the device be out of specifications, customers will have to separately pay for repair and parts if repair is available as an option.
• Customers will bring the unit to Omron Service Centre for accuracy check and collect the unit once check is completed.
• Maximum of 1 accuracy check per unit per one calendar year.
• For standard warranty terms & conditions, please refer to https://www.omronhealthcare-ap.com/sg/warranty
• Omron reserves the right to amend the terms without prior notice.
• This applies for applicable products purchased on or after 1st Jan 2021.
2. Priority access to closed-door sales
• Each customer/ account may be allowed to purchase limited quantity as specified during sales.
3. Priority access to product launch promotions
• Each customer/account may be allowed to purchase limited quantity as specified during promotions.
4. Up to 10% Discount for optional items
• Each customer/account may be allowed to purchase limited quantity as specified.
• Discount applicable for arm cuffs, TENS replacement pads & Nebulizer accessories of selected Home healthcare models.
• Omron reserves the right to amend the terms without prior notice.