FAQ
Order
Is there a minimum order purchase value for this site?
There is no minimum order required for this site. If your order is above $60, you will enjoy free delivery for any of your order.
How do I know if I have submitted my order successfully and when will it be confirmed?
Once you submit your order successfully, you will receive a thank you message. Concurrently, we will send a confirmation email with a summary of your order to your registered email address. Please email us at seller-ewg-sg@graas.ai if you did not receive the order confirmation email.
If we are unable to fulfill your order due to unforeseen circumstances, we will notify you via email or phone within 2 working days.
Can I cancel my order even though the delivery is in progress?
Yes, you may cancel your order anytime as long as the order is "Confirmed" and "In-Fulfilment". To request for cancellation of your order, please email us at seller-ewg-sg@graas.ai. NOTE: Once the order status has been changed to "Shipment" or "Delivered", cancellation of order is not allowed.
Can I cancel my order after I have received my order?
Unfortunately at this point, we cannot accept cancellation after you have received your item, due to hygiene reason
For defective devices, please contact OMRON service center at 31386870 for one to one exchange within 7 days from date of receipt of your items.
Delivery
How long will my delivery take?
All orders place will be delivered within 3-7 working days as long as there are stocks allocated.
Return / Refund and Exchange
Orders related enquiries such as delivery, damaged items and exchange/return/refund , contact Customer Service -
Customer Service Email Id -seller-ewg-sg@graas.ai
Omron Connect App
OMRON connect makes it easy to view, save, and manage your health data
Members Club
How do I sign up as a member?
Simply sign up at https://member-SG.omron.asia/ or if you have a Bluetooth OMRON device, download OMRON connect App from the App Store or Google Playstore and register with a one-time verification via link sent to the registered email address.
Do I have to sign up as an OMRON Member to register my warranty?
You are required to sign up for a Member account to register your product warranty.
Can I still sign up without an email?
An email is required to register a Member account and serve as a verification to manage/ retrieve your member details. An Email address can only be used once per account.
Is there a member fee?
No.
Is there expiry to my membership?
Your Member account does not expire. However, membership may be terminated or suspended should there be suspected fraud activities in the account.
Is the Member account transferrable?
No, Member account is non-transferable.
How do I update my profile?
- You can update your profile under ‘Update profile’ on https://member-SG.omron.asia/. However, if you have a Bluetooth OMRON device and OMRON connect App account, please update your profile via the App.
i) Click ‘Others’ on OMRON connect Home panel
ii) Click ‘User Profile’
iii) Enter the field as required and follow the instructions.
Can I delete my Member account?
You can delete your account in OMRON connect app. Your right to use the service (including the right to view server-stored data) will terminate upon the deletion of your account for any reason. If your account is deleted (including if you delete your own account by mistake), we will be unable to restore the deleted account or the information.
I have registered the wrong purchase date for my product warranty. What should I do?
Please contact Customer Care for assistance. Proof of purchase may be requested from you for verification purposes.
Customer Support - Others
Where do I send my OMRON unit for repair?
Please visit OMRON Service Centre for servicing and repair. Find us at https://www.omronhealthcare-ap.com/sg/customercare
How much is the charge for repair of OMRON products?
There will be no charge if within the warranty period. A fee of SGD25* (excluding charges for replacement parts) will apply if the product is no longer covered by the warranty.
*Please note that the fees may be subject to changes without prior notice.
Is it chargeable if I send my OMRON Blood Pressure Monitor unit for calibration/accuracy check?
OMRON Automatic Blood Pressure Monitors do not require calibration. It is generally recommended to have the device inspected every 2 years to ensure correct functioning and accuracy. There will be no charge if within the warranty period. A fee of SGD25* will apply if the product is no longer covered by the warranty.
*Please note that the fees may be subject to changes without prior notice.
How do I register my warranty?
Please register your warranty online at https://member-sg.omron.asia/
I have problem registering my warranty.
Please message us if you encounter any problem.
I bought an OMRON device from overseas. Is this covered under Singapore warranty?
OMRON devices are covered by local warranty only. We will not be able to support warranty for products purchased overseas or unauthorised local online resellers.
How do I identify the serial numbers on OMRON’s products?
OMRON’s product serial numbers are located in two places: On the original packaging and the rating label at the bottom side of the product.
SN: / Serial No. is usually printed in front of the serial number. The serial number typically starts with numbers and end with 1 or 2 letters e.g. 20190807214VG or start with E (for TH-839S thermometer).
Exclusive Perks Terms & Conditions
Lifetime accuracy check
• Customers have to register warranty online https://member-sg.omron.asia/ and present proof of purchase from the Brand Shop when requesting for lifetime accuracy check beyond the standard warranty coverage at OMRON Customer Service Centre.
• Only applicable for these OMRON products: Blood Pressure Monitor (for home use models only, exclude Professional models such as HBP-1320, HBP-1120, HBP-9030), Forehead Thermometer, Ear thermometer and Body Composition Monitor.
• Strictly for accuracy check only and does not cover cost of servicing, replacement and parts. Should the device be out of specifications, customers will have to separately pay for repair and parts if repair is available as an option.
• Customers will bring the unit to OMRON Service Centre for accuracy check and collect the unit once check is completed.
• Maximum of 1 accuracy check per unit per one calendar year.
• For standard warranty terms & conditions, please refer here
• OMRON reserves the right to amend the terms without prior notice.
• This applies for applicable products purchased on or after 1st Jan 2021.
Priority access to closed-door sales
• Each customer/ account may be allowed to purchase limited quantity as specified during sales.
Priority access to product launch promotions
• Each customer/account may be allowed to purchase limited quantity as specified during promotions.
Up to 10% Discount for optional items
• Each customer/account may be allowed to purchase limited quantity as specified.
• Discount applicable for arm cuffs, TENS replacement pads & Nebulizer accessories of selected Home healthcare models.
• OMRON reserves the right to amend the terms without prior notice.